About Hedley Brook: Auto Insurance, Homeowner’s Insurance and more.
A Higher Standard of Client Service
Hedley Brook Agency continually monitors the way we provide customer service, measuring the effectiveness of our processes towards improving client satisfaction. We add another level of accountability by being a Trusted Choice Agency.
Trusted Choice agencies are insurance and financial services firms who maintain a commitment to quality service. These businesses provide options to their clients, ensuring they receive competitive pricing as well as a broad selection of products.
As a Trusted Choice Agency, we’re dedicated to treating you as a person, not a policy.
That means we:
- Work with you to identify the insurance and financial services that are right for you, your family and your business by maintaining relationships with multiple companies
- Guide you through the claims process from start to finish
- Provide satisfactory resolutions to any problems related to your coverage or account
- Offer knowledgeable explanations of all available coverage and options
- Provide quick responses to all email and phone inquiries
- Offer 24/7 services for our clients with any or all of the following: emergency phone numbers, internet account access, e-mail and call center services
- Apply our industry experience to tailor coverage to your specific needs
- Engage in continuing education to remain current and effective in delivering the latest products
- Treat every client with respect and courtesy
- Conduct business in an ethical manner
We’re equally proud to be a member of the Independent Insurance Agents & Brokers of New York. This group works in the public’s best interest to advance the performance and success of independent insurance agencies and brokerages in New York. We wholeheartedly embrace their philosophy of social responsibility in our business practices.
Cost vs. Price
…And why it’s important
Price is the actual amount you initially pay for a product or service. However, cost is the total amount you’ll have to invest over time to keep and maintain that product or service. One of the ways Hedley Brook Agency serves our clients best is by keeping their costs down. We examine the risks you face and tailor coverage that meets those needs. We never reduce vital coverage just to provide a lower initial price. Too many individuals and businesses discover far too late that paying a lower price for minimum coverage results in astronomical out-of-pocket expenses in the event of a loss. Whatever is not covered by your policy comes out of your pocket. Saving money shouldn’t cost you your peace of mind…or your future financial security. Hedley Brook Agency makes sure you get the coverage that meets your needs.
It’s personal at Hedley Brook Agency
We take it personally when a client trusts us with insuring their property, protecting their financial future and ensuring they have what they need to recover after a loss. Whether you’re purchasing insurance coverage or making a claim, we’re here to make sure your request is handled professionally and efficiently. While many agencies have used technology to remove personal interaction from the service equation, we believe there’s nothing more important than maintaining a relationship with our clients. We work to earn your trust and work equally hard to keep it. Our agents are licensed professionals committed to continuing education. They stay informed and educated concerning the latest industry trends in order to provide service that’s relevant and up to date. Our family serving yours: that’s Hedley Brook Agency.
Our Mission
At Hedley Brook Agency, the customer comes first, whether purchasing insurance protection or making a claim. It is our practice to follow up on each claim to be certain that it is being handled in a proper and timely manner.
As insurance companies continue to distance themselves from their clients we believe that we are the most important part of any insurance transaction.
Our people are licensed professionals and are committed to continuing education in their field of expertise. We caution against the use of mail order and internet insurance providers and encourage you to contact us for an insurance review and quote. We offer the “added value” of personal attention to your specific needs.
